Driver Attitude

Below are example cases:

• Verbal disputes

  • • Rudeness

    • Yelling

    • Aggressiveness

• Bodily Expressions

  • • Frowning 

    • Staring 

    • Waving hands

• Take full details from the customer, each description matter so make sure to have full description.

• Get information from the customer on what exactly happened

• Apologize and handle the customer promising taking the needed action against the driver.

• If the customer that he/she doesn't want this driver again Leave a general note on his/her profile, and mention that we will do our best to avoid future pairing with the driver "DO NOT promise"

Denpding on your investigat

LD@aboughalymotors.com