I Want To Transfer To My Money From My Wallet To My Bank Account

• This is acceptable in any case except double booking cases, you can check is the amount in the wallet was refunded for a double booking case or not by checking the tickets and chat histories of the customer.

• If you found that the balance amount was due to a double booking the amount can not be transferred from the wallet to the bank account of the customer

• Create a Freshdesk complaint as shown here following the below Template:

C: Customer Name

A: The customer requested a transfer of the balance from the wallet to their bank account.

R: Please transfer the amount to the customer's bank account.

E: Amount - Card No.