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There is no car capacity so we will accommodate with a different car.
The OPS team will reach out to the call center team to call the customer and inform him/her that the car will not be available and we will provide a different car:
In case of change car type same category: only handle the customer, noting that the change will not come with any extra or discount fees.
In case of an upgrade (Higher category): only handle the customer, noting that the upgrade will not come with extra charges the ride price will be the same.
In case of a downgrade (Lower category): Apologize to the customer and ask for his/her permission.
Submit a Freshdesk complaint using the steps shown here, in case if there is a price variance.
Contact Reason
Contact Type 1: Email from Limo team
Contact Type 2: Unavailability
Contact Type 3: Accepted alternative " If customer accepted the alternative"
Customer unreached " If customer is unreachable"
If the customer asked to cancel, Change the ride status to "Lost Business" as shown below
Use this the lost business sub-reason while creating a lost business ticket depending on the scenario:
Availability Issue - We are unable to assign a cab for the customer.
Cancellation & Lost Business Reasons details.
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: LIMO - Car Type
In-city - Car type not available
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