Embedded Files
The Customer Is Complaining That There Is A Negative Balance On His/Her Account That Is Unjustified
Identify the reason for the negative balance
Hover over "Operations"
Click on "Add Ticket"
3. Type the registered phone number in "Mobile Number"
4. Click on "Search"
Customer account Located successfully
Click on the customers name to open the customer's profile
5. Click on "Customer Balance Log"
6. Check the reason for the negative balance
If you are able to identify the reason for the negative balance, educate the customer with the reason
If you are unable to identify the reason for the negative balance, escalate the case to the complaint team:
Forward the case to the finance team - (hhamdy@sixt.com.eg / ielamir@sixt.com.eg) to investigate the reason for the negative amount,and refund the customer depending on their finds.
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