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The OPS team has reached out to you to call a customer informing him/her that no vehicle is available and that we have to cancel the ride
The OPS team has reached out to you to call a customer informing him/her that no vehicle is available and that we have to cancel the ride
The OPS team will reach out to the call center team to call the customer and inform him/her that the ride will be canceled due to unavailability, once you inform the customer to cancel the ride, with the reason "Lost Business"
Note: If the customer is frustrated and not accepting the cancellation of his/her rider, escalate the case as a complaint via Freshdesk
Submit a Freshdesk complaint using the steps shown here
Change the ride status to "Lost Business" as shown below:
Use one of below lost business sub-reason:
No availability - Event
If no cars available during a big event (e.g., concerts, sports, holidays).Availability Issue - We are unable to assign a cab for the customer
If we can't provide specific car type, replacement, no capacity but not due to an event and not ride now
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