Embedded Files
The Customer Complains The Cab Ran Out Of Fuel Or Charge Mid-ride
Replacement Provided
"Replacement Car Arrived or Is On The Way"
Replacement Provided
"Replacement Car Arrived or Is On The Way"
Action
Contact the customer for handling and documentation of the incident
Escalate the case to the L&D team with a full description for investigation and driver action.
Compensate the customer according to the Compensation Matrix
To compensate the customer follow the steps shown here
If the customer requested to block any future pairing between him/her and the driver, follow the steps shown here
Customer Refused The Replacement
Customer Refused The Replacement
Action
Contact the customer for handling and documentation of the incident
Escalate the case to the L&D team with a full description for investigation and driver action.
Compensate the customer according to the Compensation Matrix
To compensate the customer follow the steps shown here
If the customer requested to block any future pairing between him/her and the driver, follow the steps shown here
No Replacement Is Available
No Replacement Is Available
Action
Contact the customer for handling and documentation of the incident
Escalate the case to the L&D team with a full description for investigation and driver action.
Compensate the customer according to the Compensation Matrix
To compensate the customer follow the steps shown here
If the customer requested to block any future pairing between him/her and the driver, follow the steps shown here
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