General Inquiries

• Educate the customer that he/she can always see his/her past trips in the app, as shown here

• If the customer wants the details of an exact ride share the details with the customer or offer to send an invoice as shown here

• Educate the customer that at the time being we don't have packages for several rides, but we have a subscription service with a great number of benefits called Prime, more details here

• Educate the customer that a child whatever the age is counted as one passenger. Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website or App.

• If the customer is asking if He/She Would Like to to book and transport his child, we have no prohibition with this however we do not promote it its only with the customer's request.

• No, Egypt is our country of domicile, our service are only offered in Egypt. 

• No, all ride types and services are private.

• While booking the customer will the the option to "Ride Now" this will show the customer the nearest available car, which he/she can book

• When you choose "Ride Now," we'll immediately start looking for the closest available cab. We aim to assign a vehicle to your ride within 45 minutes, getting you on your way as quickly as possible.
  If there is no driver within 45 minutes you will receive a message that there are no available drivers and you could schedule "Ride Later" ride at least 60 minutes in advance from the pickup time.

• You can book " Ride later " rides at least 60 minutes before your desired pickup time, and up to 30 days in advance from booking day.

• The customer can only schedule a ride one hour or more in advance

• For any booking using a saved card, London Cab Egypt platform will automatically issue a pre-authorization transaction to verify and confirm validity for the estimated amount for the trip fees and actual deduction of the final trip fees will take place only on trip completion 

• For any booking using a saved card, London Cab Egypt platform will automatically issue a pre-authorization transaction to verify and confirm validity for the estimated amount for the trip fees:

  • • If the ride is cancelled within the safe time, the pre-authorization transaction is reversed and amount is automatically refunded and the customer will receive a confirmation notification from London Cab. If he/she didn't receive an SMS from the bank they should always refer back to the bank.

    • If the ride is cancelled outside the safe time, the amount is automatically deducted

• The driver will be waiting for the customer in the parking lot of the chosen terminal at the airport.

• The customer can also add a comment in his/her upcoming ride for the driver with the passenger’s name to wait for him/her with a sign outside of the terminal.

• The customer can also check the driver’s name/phone number and track his location 30 minutes before your ride time through our mobile app bit.ly/LondonCabEgypt

• Not in physicality, the customer can see a picture of the vehicle while booking, and you can check images of the car here

• Yes, we hire the most professional drivers in town. All drivers undergo a police check prior to receiving their taxi license. They also have "first aid" certificate and "safety driving" certificate. Yes, our cars comply to the highest safety standards 

• Yes, as we value your safety dearly it is really important to wear your seat belt at all times

• Via Email: support@londoncabegypt.com

• Phone Egypt: 19670

• Phone Outside Egypt: (+202) 19670 

• The Ticket ID is a unique identifying number to your ride, you can use it when referring to the support team for any assisstance or help.

• The amount of 1 EGP will be charged from the customer for card verification only once for a card when adding a debit or a credit card for the first time. After Verification, the amount will be automatically refunded.

• Ask the customer if he/she have any issues or problems leading to his/her request for deletion that you might be able to help with

• If the customer insists of deleting his/her account educate the customer  on how to delete his/her account from the app as shown here

• Our drivers at the airport have sign to write the customer's name on.

Yes, you can Connect your Phone To The LEVC Car Via Bluetooth To Listen To Music

No, but the customer can book rides in advance

The customer while booking he/she will have the two options "Ride Now" or "Ride Later" if the customer chooses the "Ride Now" option we will check for the nearest available cab within 45 minutes and assign it to the ride.

If the customer orders a ride and chooses "Ride Now" instead of "Ride Later", the customer will have 5 minutes to cancel his/her ride, once he/she confirms the booking of the ride, if the customer canceled after 5 minute he/she will not be refunded 0% of the ride price. 

• The app will assign a driver that far away from the pickup location by 45 minutes maximum, if there is no driver within 45 minutes the user will receive a message that there are no available drivers.

• Lost business : If there was no cars available the ride will be reflected on dispatcher "As a Lost Business" 

• Ramp: Doesn't always come with a ramp 

If the customer is inquiring if the driver use the below reply:

Our drivers do their best to communicate in English, although some of them are still learning. If you require assistance, please contact us, and we will make a call to the driver and help facilitate the translation between you and the driver.

Access to Public and Private places with the cab is dependent on the policies of these places and London Cab is not responsible in case of denying entry to these places.

We are able to enter any place whether private or public based of the approval of this place. For example if a customer wants to go to the pyramids and ride around it we can provide 

If entry to any of theses places requires tickets or entrance fees the customer will be responsible to pay these not the driver or London Cab

No, toll amount are paid by the driver and are included in the trip price.

If the customer is asking if he/she can have daily rental car "for example 3 days" with or without a driver, that as LC we can only provide a car with a driver however, inform the customer that we do provide this through our SIXT,  ask the customer to contact us by calling 17277 within Egypt, for international +20 17277, and the support team will help him/her see the available options from our SIXT Car Rental service or visit the SIXT Website at: https://www.sixt.com.eg/. Sixt Related Inquires. 

No, the only available app language is English

Offer the customer assistance with the app if he/she needs to

• Thank the customer for  reaching out and clarifying this, and that it will be forwarded to the relevant team to make sure the driver is not affected

• Leave a private note in the bad rating ticket with the customer’s clarification. This will support the CAC team by eliminating the need to follow up with the customer about their trip rating and will also enhance the overall customer experience by avoiding unnecessary calls regarding an issue the customer has already reported.

• If the customer asks if he/she can change this rating on the app, clarify to the customer that this is not currently available and that the relevant team will make sure the driver is not affected

• Thank you for your question. The difference in pricing is designed to encourage customers to use our app, which offers a faster and more efficient booking experience. By booking through the app, you can access the best available rates, track your ride in real-time, and manage your bookings with ease.