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Customer is complaining that he booked a specific car/cab type and he got a different cab/car
1- You will search with the ride ID or Customer Number through freshdesk to see the reason for that change and below is a sample.
Change was "LC from LEVC"
Change was "LC from LEVC"
- Apologize to the customer with the founded reason and inform that it's the same price
- Resolve the chat
Change was the below car types:
Change was the below car types:
Comfort4
Comfort+
Premium
Van
Mercedes E180
1- Apologize to the customer and raise a pricing issue complaint
2- Inform the customer with the two working days SLA
3- Resolve the chat
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