Embedded Files
Special Request "Car Type"
Special Request "Car Type"
If the customer asked for a car type that we don't provide in our fleet.
Inform the customer with the following:
We would like to inform you that this car type is not currently available in our fleet. However, we will forward your request to the concerned team, and they will follow up with you within 2 business days.
Close the ticket normally using the correct contact reason.
Special Request "Driver"
Special Request "Driver"
The customer is asking for a specific driver, for example, one that he/she took a ride with last week
Inform the customer that you will leave a comment and if the driver is available his/her request will be accommodated
Also inform the customer that all of our drivers will be happy to serve him/her and obliged to provide the same quality of service, making their good experience their top priority
The customer is having a ride and wants a ride right after the first one with the same driver
Inform the customer that you will have to check the possibility with the concerned team
Reach out to the call center team to ask them to get a confirmation
Once you get a confirmation from the call center team that this is possible
Create a ride and you should leave a comment that we need to assign the same driver of ride 12345 "Adding the first ride ID" in the "Comment" section
If the customer mentioned that he/she wants a polite or helpful or a good driver reply to the customer that: We truly understand the importance of having a polite and helpful driver. At Londn Cab, we hold our drivers to the highest standards of professionalism and service. Rest assured, we’ll do our best to ensure your next ride meets your expectations."
Contact Reason
Contact Type 1: I want to book
Contact Type 2: Special Requests
Contact Type 3: Check Possibility
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