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The Customer Is Requesting That He/She Doesn't Want A Certain Driver T Be Assigned To Any of His/Her Rides In The Future
Investigate further by asking the customer why he/she is dissatisfied with the driver, and get the full details from the customer
Create a Freshdesk ticket to the complaint team mentioning the case details and asking the team directly and clearly to block future pairing between this customer and the mentioned driver
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