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The Customer Is Complaining That His/Her Driver Does Not Speak English Causing An Inconvenience Within or After The Ride
Apologize for this inconvenience using the below reply:
We sincerely apologize for any inconvenience caused by the language barrier. Our drivers are dedicated to improving their English skills, but they are still learning. If you experienced any difficulties due to this issue, we will handle it now accordingly.
For the chat team, If the driver is having an issue communicating with the customer request a call from the call center team immediately.
For the Call Center team, Call the customer and help facilitate the communication with the driver.
If there has been a missed ride or a waiting fee due to this language issue, Submit a Freshdesk complaint using the steps shown here
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