Customer Is Complaining That He/She Booked The Same Ride "Same Pickup Date/Time/Location" Twice By Mistake
Embedded Files
This Scenario is Only applicable to London Cab only and not Limousine
Depending on the second ride status follow one if the below scenarios:
If the second ride is still within the safe time for cancellation
Cancel the ride for the customer after confirmation
If the second ride is outside the safe time for cancellation or its status is "No Show"
Cancel the ride for the customer after confirmation, and raise a complaint for a refund, and do the same if the status of the ride is "No Show"
Always educate the customer to always check his/her upcoming ride after booking to make sure this issue doesn't happen again
Booked Twice By Mistake
Booked Twice By Mistake
Action
Submit a Freshdesk complaint using the steps shown here
Inform the customer that we will transfer the amount within 2 business days from our side, and usually it takes around 5 working days depending on the bank
Contact Reason
Contact Type 1: Payments & Charges
Contact Type 2: Double-booking
Contact Type 3: Customer booked twice
Page updated
Google Sites
Report abuse