What Happens If I Show Up Late For My Ride? (Waiting Policy)

The customer can cancel his/her ride at different times however depending on the time of cancellation a cancellation fee might be applied as follows

Safe Ride

• Regular customers have the first 10 minutes of waiting time are for free.

• Prime subscribers first 20 minutes of waiting time are for free.

• Every Minute after last mentioned minutes (10 for regular and 20 for prime) the customer will be charged as follows:

  • For LEVC 7 EGP per minute.

  • For Mercedes E-Class / S-Class / Van, 14 EGP per minute.

  • For Premium, 5 EGP per minute.

  • For Comfort, 5  EGP per minute.

    • • For Example: If a LEVC driver waited 16 minutes for the customer, the extra waiting fees will be as follows:

        • • • 6 Minutes x 7 EGP per minute= 42 EGP.

• Maximum waiting time is 30 minutes, after this 30 minutes the ride is regarded as No Show.

Airport Ride

Note: The waiting policy is dependent on the pickup point. If the pickup point is the airport, then the free waiting time is 45 minutes. However, if the airport is the dropoff point, not the pickup point, the waiting policy for Safe Ride will be applied, "10 minutes."

• Regular Customer: The Maximum wait time is 90 minutes. The first 45 minutes of waiting time are for free (This only applies for Trips from the airport and for trips to the airport it is treated like a safe ride), and the second 45 minutes the customer will be charged.

• Prime Subscriber:  The Maximum wait time is 90 minutes. The first 60 minutes of waiting time are for free (This only applies for Trips from the airport and for trips to the airport it is treated like a safe ride), and the second 30 minutes, the customer will be charged.

• Every Minute after (45 minutes for regular or 60 minutes for prime), the customer will be charged as follows:

  • For LEVC, 10 EGP per minute.

  • For Mercedes E-Class / S-Class / Van, 17 EGP per minute.

  • For Premium, 7 EGP per minute.

  • For Comfort, 7  EGP per minute.

    • • For Example: If a LEVC driver waited 60 minutes for the customer, the extra waiting fees will be as follows:

        • • • 15 Minutes x 10 EGP per minute= 150 EGP.

• Maximum waiting time is 90 minutes, after this 90 minutes, the ride is regarded as No Show, this only happens if we contacted the customer and there was no reply, if the customer replied, the driver can wait, and the customer will be charged the waiting fees accordingly, with the maximum waiting time still being 90 minutes.

• Educate the customer also that LC doesn't track flights, so if there is going to be a delay to his/her ride he/she should contact us at least 60 minutes in advance to reschedule.

• The driver will be waiting for the customer in the parking lot of the chosen terminal at the airport.

• The customer can also add a comment in his/her upcoming ride for the driver with the passenger’s name to wait for him/her with a sign outside of the terminal.

• The customer can also check the driver’s name/phone number and track his location 30 minutes before your ride time through our mobile app bit.ly/LondonCabEgypt