Freshdesk Ticket Creation

The general rule is that whenever a call or a chat is received, a Freshdesk ticket will be created automatically for this interaction.
However, if a ticket is not created automatically, you will need to create a new ticket to have all the details of the call or the chat

• Make sure to add all the customer's details in the corresponding fields if the customer doesn't have an account with us and didn't provide an Email. You can add this "na@na.com.eg" in the email field so that you can create  the ticket