Embedded Files
The Customer Is Complaining That The Driver Took A Different Route Thus He/She Was Charged An Additional Fee For The Longer Route
Investigate the case by checking when was the ride closed:
Hover over "Reports"
Click on "Trip Report"
3. Specify the "Pick Up Date Time (From) & Pick Up Date Time (To)" to match the date of the ride
4. You can search by either the trip Ticket ID in the "Ticket Id" field, or with the customer's mobile number in the "Mobile Number" field
5. Click on "Search"
The trip brief details will appear ⬆️
6. Review the route details:
From the main header click on "Job Schedule"
In the "Driver" field type in the name of the driver
Choose the ride's date from the field "Date"
Type the pickup time in "From"
Type the drop-off time in "To"
Click on "View History"
7. Comparing "Planned Route" Vs "Actual Route"
If the driver was not following the planned route or If the driver was following the planned route but it's a technical issue
Apologize to the customer and inform him that we will take the proper action.
4- Issue a refund for the extra amount that was deducted from the customer:
ielamir@sixt.com.eg
hhamdy@sixt.com.eg
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