I Gave The Driver Bad Rating By Mistake

Thank the customer for  reaching out and clarifying this, and that it will be forwarded to the relevant team to make sure the driver is not affected

Search for the bad rating tkt on Freshdesk. Leave a private note in the bad rating ticket with the customer’s clarification. This will support the CAC team by eliminating the need to follow up with the customer about their trip rating and will also enhance the overall customer experience by avoiding unnecessary calls regarding an issue the customer has already reported.

If the customer asks if he/she can change this rating on the app, clarify to the customer that this is not currently available and that the relevant team will make sure the driver is not affected