Driver Behaviour

The Customer Called To Raise A Complaint Against One of The Call Centre Or Front Liners From Other Teams Or London Cab staff

Apologize to the customer and ask him/her to provide full details for what has happened, Name of the employee if available / Contact Channel where this happened / date of the incident

Submit a Freshdesk complaint containing all the details using the steps shown here

Change the ride status to "Lost Business" through "edit" button

use lost business sub-reason "Driver Behaviour"

NOTE: Edit button will be deactivated (unclickable) if ride status is "AT CUSTOMER".

Change the ride status to "Lost Business" using "Details" button when "Edit" deactivated

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