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The customer will have the opportunity to give his/her feedback about the driver, car, or the trip overall, through rating the ride:
The customer will have the opportunity to give his/her feedback about the driver, car, or the trip overall, through rating the ride:
This may appear as bad rating, and a bad rating is as important as other forms of complaint
Check if the customer explained his/her issue:
Check if the customer explained his/her issue:
If yes, call the customer and handle the issue accordingly
If no, call the customer and get the full details of the issue and handle the issue accordingly
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