Pay in cab Issue - Gouna

If the customer mentioned that he paid the driver through a POS, inform the customer that the payment will be reflected within 24 hours. And once the amount is removed, he/she can resume booking.
Note: This is part of our T&Cs 

If the customer mentioned that he paid the driver in Cash.

Inform the customer that the payment will be reflected within 24 hours.
File a complaint with the full details

If the customer wants to book right away, inform the customer that he/she can pay the negative amount to be able to book, and you have created an internal request to refund the amount.

If the customer refuses, inform the customer that you will raise a complaint and make sure to mark the ticket priority as urgent with a clear comment that the customer needs to book.