Driver Can't Park/Wait In The Pickup Point

Description:

The driver is unable to park as there is no parking or it is not allowed or the pickup point is not accessible

Solution:

1- The driver will call you on the number of the operation

2- you will search on the ticket list page by (captain name/number/ride date) to obtain the customer's number

3- The operations team then acts as a bridge between the driver and the customer by merging the call, call the customer and merge the calls, and the captain will coordinate with the customer

3- Customer phone number will appear and you can contact the customer and merge the call with the captain to inform him about his location and then close the call