Embedded Files
The Customer Is About The Price Of A Certain Ride He/She is Planing To Book Or Our Rode Prices In General
Ask the customer if he/she would like you to guide him/her how to see the price on the app or tell him/her the price from your end (Using the dispatching)
If you informed the customer with the price of the ride it is mandatory to ask the customer is he/she needs to book
If the customer asks you if you can check it from your end (Using the dispatching)
Open London Cab Map and check if the area/city is covered.
Open the dispatching to follow the booking flow as shown here, then we the price is revealed to inform the customer with the price based on the car type.
Inform the customer that this is an estimated price and may vary slightly based on the exact pickup and drop-off.
Inform the customer with the dynamic ride policy, using the Q&A link on Freshdesk (safe - Airport - Limo) rides.
Don't book the ride until the customer confirms, he/she needs a booking.
Guide the customer on how to use the app for booking using the steps shown here.
If the customer is inquiring how to see the price on the app.
Open London Cab Map and check if the area/city covered.
Educate the customer to use the app to put the pick up and drop-off points and choose the car type and timing to be able to see the price.
Inform the customer that this is an estimated price and may vary slightly based on the exact pickup and drop-off (Limo).
Inform the customer with the dynamic ride policy, using the Q&A link on Freshdesk (safe - Airport rides only).
Guide the customer on how to use the app for booking using the steps shown here.
LC & Limo DynamicPricing Extra Fees
Note:
Don't forget to offer the round trip option on the customer clarifying the discount regarding Airport transfer and Limo rides.
If the customer commented that our prices are high or that our prices have increased, please follow the below scrip
We would like to inform you that our prices are dynamic due to distance, time of booking
Contact Reason "If the customer will not book because we are expensive"
Contact Type 1: I want to book
Contact Type 2: Will not proceed
Contact Type 3: Pricing
Contact Reason "If the customer if just is asking"
Contact Type 1: General Inquiries
Contact Type 2: Price check
Contact Type 3: Limo / In-city Cairo / In-city Gouna / In-city Other
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