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The Customer Is Complaining That He/She Was Charged A Waiting Fee However, He/She Arrived On Time And Took The Ride On Time or It Was A Mistake From The Driver
The Customer Is Complaining That He/She Was Charged A Waiting Fee However, He/She Arrived On Time And Took The Ride On Time or It Was A Mistake From The Driver
The Driver waited at the wrong Pickup point
Investigate the case by checking the driver's location at the time of arrival using the ETIT system. If the driver's location doesn't match the location on the ride, then the case is valid
See ETIT tutorial here (https://sites.google.com/view/agmknowledgebase/live-ops/gouna-operations/altair-system)
Escalate the case to the L&D team.
Refund the waiting fees.
Forward the case to the finance team - (hhamdy@sixt.com.eg / ielamir@sixt.com.eg) to refund the amount to the customer
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