Embedded Files
The Customer Is Complaining About Driving Issue From The Driver
Example Cases
Example Cases
Below are example cases:
Driving very fast
Driving too slow
Driving recklessly
Merging Lanes Abruptly
Using Brakes A lot
Taking Speed Bumps With High Speeds
Investigation
Investigation
Take full details from the customer, each description matter so make sure to have full description.
Get information from the customer on what exactly happened
Action
Action
Apologize and handle the customer promising taking the needed action against the driver.
Promise the customer that we will get in touch with him again to follow up within 2 business days.
Submit a Freshdesk complaint using the steps shown here
Contact Reason
Contact Type 1: Issue with ride (during ride)
Contact Type 2: Driver related
Contact Type 3: Reckless driving / Slow driving
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