Embedded Files
An Individual Customer Or A Corporate Client Is Requesting An E-bill Or VAT Invoice For A Service He/She Received
Individual/Non-Corporate Customer "Single/One Bill"
Individual/Non-Corporate Customer "Single/One Bill"
Confirm the email with the customer.
From the customer's profile click on "Tickets".
Once you see the ticket in question click on "Send Invoice".
3. You will receive a confirmation message that the invoice has been sent to the customer registered email.
Note: If the customer Aasks for an invoice for tips he/she left for the driver through the app educate the customer that this is not avaiable and that you can always provide an invoice for the ride fare only
If the customer is requesting the invoice in the form of PDF, send an Email to "hhamdy@sixt.com.eg" requesting the ride invoice in PDF, inform the customer the the SLA is 2 business days
Contact Reason
Contact Type 1: Payments & Charges
Contact Type 2: Request Invoice
Contact Type 3: LondonCab - Invoice Sent
If the customer is requesting a proff that we deducted the 1 EGP card verification or requesting an invoice with the deduction of 1 EGP, educate the customer that we don't provide and invoice with this amount an d that the 1 EGP is refunded automatically to his/her account
You can provide the customer with the transaction ID & Merchant referance as a proof of the refund
Contact Reason
Contact Type 1: General Inquiries
Contact Type 2: Info given
Contact Type 3: What is London Cab?
Individual/Non-Corporate Customer "Consolidated Bill"
Individual/Non-Corporate Customer "Consolidated Bill"
Explain to the customer that in the case of a consolidated bill we can only provide a Performa bill "فاتوره مبدئية" showing only the rides, its date, and price as shown in the below example
If the customer agreed, confirm the email with him/her.
File a ticket on Freshdesk with the customer request
SLA 2 business days.
Note: If the customer Aasks for an invoice for tips he/she left for the driver through the app educate the customer that this is not avaiable and that you can always provide an invoice for the ride fare only
Contact Reason
Contact Type 1: Payments & Charges
Contact Type 2: Request Invoice
Contact Type 3: Bulk Invoice
Corporate Client
Corporate Client
The corporate client may get in touch with us by mail or call in case he demands E- bill or VAT invoice (فاتورة ضريبية او فاتورة الكترونية)
Inform the custom that he/she will be contacted within 2 Business days by our corporate team to fulfill the request.
Submit a ticket with the request on Freshdesk
Never share any financial details or deal details with the customer, and educate the customer that all of his/her inquiries will be answered by the corporate sales team
Note: If the customer Aasks for an invoice for tips he/she left for the driver through the app educate the customer that this is not avaiable and that you can always provide an invoice for the ride fare only
Contact Reason
Contact Type 1: Payments & Charges
Contact Type 2: Request Invoice
Contact Type 3: Tax Invoice
Limo Ride Invoice
Limo Ride Invoice
If the ride status is Done (Closed), click on "Send Invoice"
If the ride has been completed but the status still assigned:
Call the Operations team to close the ride
Click on "Send Invoice"
Note: If the customer Aasks for an invoice for tips he/she left for the driver through the app educate the customer that this is not avaiable and that you can always provide an invoice for the ride fare only
Contact Reason
Contact Type 1: Payments & Charges
Contact Type 2: Request Invoice
Contact Type 3: Limo - Trip not closed, sent to Ops Team
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