Embedded Files
The Customer Called To Raise A Complaint Against One of The Call Center Or Front Liners From Other Teams Or London Cab staff
Apologize to the customer and ask him/her to provide full details for what has happened, Name of the employee if available / Contact Channel where this happened / date of the incident
Additionally, you need to raise a complaint if the customer mentioned that another agent took an action on a ride that they didn't ask for, or made a mistake in general
Submit a Freshdesk complaint containing all the details using the steps shown here
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