Embedded Files
An Accident Was Reported Either By The Customer Service Or The Operations Team
Investigation
Investigate The Case Fully
Investigate The Case Fully
Check the report from the call center to check the customer testimony regarding the accident
If the case reported through operation, check the evidence that it was the captain's fault to validate
Action
Not Captain's Fault
Not Captain's Fault
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No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Captain's Fault
Captain's Fault
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Check the driver's violation history, see here how
Open the Coaching & Deduction Scheme as shown below
Open the "LC Coaching & Deduction Scheme"
Find the violation under "columns B & C"
You will find the required action depending on the instance number.
Depending on the driver's history take one of the below actions
Coaching & Deduction
Call the driver for coaching on the best practices to avoid such accident
Deduct 5% for every Insurance year
Deduct 500 L.E for the Insurance letter
Apply the relevant deduction depending in the number of instances, see here how to apply deduction
Educate the driver about the amount of the deduction
Termination
Send and Email to both HR & Legal team with the details of the case
abdallah.diab@aboughalymotors.com
mohamed.gouda@aboughalymotors.com
No further action is needed
Update the tracker with the action taken against the captain, see here how
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