Embedded Files
The Driver Ignored The Planned Route And Took A Different Route "Not Using GPS", Which Increased the Ride Fare For The Customer Or Caused Delay Or Discomfort For The Customer
Investigation
Step 1: Logging In The LC Dispatching System
Step 1: Logging In The LC Dispatching System
Open the London Cab dispatching system following this link: London Cab Dispatching
Type in your "Username" and "Password", then click on login.
Step 2: Searching For The Ticket Details
Step 2: Searching For The Ticket Details
Click on "Operations"
Choose "Tickets List"
Click on "Show Search"
In the "Ticket Id" field, add the ticket number
Filter by choosing a further date "usually the same day of the t" from the "Pick Up Date Time (From)" field
Click on "Search"
You will be able to see the ticket in question as the only search result at the bottom of the page, as shown above
Step 3: Viewing The Ride Details
Step 3: Viewing The Ride Details
You need to be aware of the below in order to properly investigate the ride:
Customer Name
Driver Name
Click on "Details" to view:
Ride Pickup Time
Ride Drop-off Time
Step 4: Viewing The Route Details
Step 4: Viewing The Route Details
From the main header click on "Job Schedule"
In the "Driver" field type in the name of the driver
Choose the ride's date from the field "Date"
Type the pickup time in "From"
Type the drop-off time in "To"
Click on "View History"
Step 5: Comparing "Planned Route" Vs "Actual Route"
Step 5: Comparing "Planned Route" Vs "Actual Route"
Action
Following The Planned Route
Following The Planned Route
(Matching Between Planned & Actual Routes)
____________________________________________________________________
No Action Will be taken against the driver
Mark the complaint as "Invalid" in the tracker sheet, see here how
Not Following The Planned Route
Not Following The Planned Route
(Mismatch Between Planned & Actual Routes)
_____________________________________________________________________
Check the driver's violation history, see here how
Open the Coaching & Deduction Scheme as shown below
Open the "LC Coaching & Deduction Scheme"
Find the violation under "columns B & C"
You will find the required action depending on the instance number.
Depending on the driver's history take one of the below actions
Coaching
Call the driver and educate him about the incident and the importance of using the GPS and following the planned Route
If he has any confusion about the route of the ride he should always refer back to Operations
Coaching & Deduction
Call the driver for coaching
Apply the relevant deduction depending in the number of instances, see here how to apply deduction
Educate the driver about the amount of the deduction
Termination
Send and Email to both HR & Legal team with the details of the case
abdallah.diab@aboughalymotors.com
No further action is needed
Update the tracker with the action taken against the captain, see here how
Page updated
Google Sites
Report abuse