TPG Bizphone FAQ

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It is being considered for future releases of the product. What happens if my Internet connection stops working? We recommend you to provide a backup phone number during the ordering process and the incoming phone call can be routed to the backup phone number if your Internet connection is offline. Please Note that there are some plans upgrades that are not supported under the “Change Plan” transaction. We would highly recommend choosing us as your Internet provider. Does the phone need its own power supply? All of the BizPhone handsets come with power pack which plugs into a standard 240v wall socket. Does TPG BizPhone support wireless desk phone? Yes, we are offering the IP DECT W56P Cordless handset with our Cordless plan. Do I need to have SIP port 5060 open for both TCP and UDP? TCP is our default protocol and therefore TCP port 5060 should always be opened, where an UDP is optional, but it is also recommended that it is open; i. Can I choose the number range for my BizPhone service? No, you can only specify the number range size on the order and we will assign the range randomly from the available numbering pool. Please consider that as your BizPhone service can be used in any location that has a suitable Internet connection, the address recorded against your phone number that emergency services sees when you call may not match your current physical location. If you wish to cancel the service, you will need to return the handsets. if TCP passes the BizPhone firewall connection test and UDP fails the service should still work. Having both services through TPG means you have one number to call for an issue related to the Internet and BizPhone service. For this setup to work correctly, you must have a PoE switch installed in your business. Page 3 What configuration details are required to be listed in the White Pages? The details required are the Directory Usage Code and the Directory Listing Code. Your bandwidth will be shared between the calls you make from your BizPhone handsets and the regular traffic that is sent for Internet browsing and web applications. Does TPG have a fair use policy? Yes, TPG does have a Fair Use Policy that applies to BizPhone. Your phones will also connect to an internal network, provided by a switch. This means that you do not need more ports than you already have in your networking equipment. How fast does my Internet connection need to be? Continuing on from the discussion of bandwidth in the previous question, we recommend a minimum of 100kbps of upload speed per concurrent call. TPG BizPhone FAQs Select one of the links below to jump to the query