📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

2. Your organization needs to be on the Support Plan.

3. Logistic fee will be charge separately (pick up). 

📌Additional Notes:

• Explanation of the 3 options:

  1. 1. My company retrieves and conducts the disposal: Esevel will not take any action; all responsibilities will be handled by your company. 

     2. Esevel retrieves, conducts factory reset and disposes the device: Esevel will assist in retrieving the device and dispose without the data erasure certificate.
        Note: A logistic and storage fee will apply

     3. Esevel retrieves, conducts factory reset, performs certified data erasure and disposes the device: Esevel will assist in retrieving the device and dispose with the data erasure certificate.
        Note: A logistic and storage fee will apply

• Internal Processing Time: 7-8 working days for diagnosis, device reformatting, and reporting. Including the data erasure certificate (if any).

• Delivery Timeline: Varies based on the delivery location.