FREQUENTLY ASKED QUESTIONS

Our primary communication channel is through the Esevel Platform. If you have any concerns, requests, or issues, please raise a support ticket by following Raise Support Ticket. Our support team will respond within 4 business hours.

Alternatively, you can reach us via email at: customersupport@esevel.com.

Esevel Support team is available to assist from Monday to Friday, 9AM-6PM Singapore Time.

Our operations are closed on Weekends and Singapore Public Holidays. However, you can still leave us a message any time through our Customer Support email (customersupport@esevel.com). 

We seek your patience in expecting a delay in our response if you reach us outside of the stipulated business hours. We will respond to you as soon as we can. 

Esevel supports seamless employee onboarding and device procurement in 88 countries.

Our platform enables:

• Device procurement with automated provisioning.

• Secure off-boarding with remote device wiping and deprovisioning.

• Local storage or redeployment options.

We help you manage IT operations globally, all from one centralized platform.

We do this in 6 steps:

• Step 1: Kickoff and introduction to onboarding buddy.

• Step 2: Company PIC completes the onboarding questionnaire. 

• Step 3: Onboarding buddy reviews and finalises the questionnaire.

• Step 4: Company PIC tests device enrolment and account setup on the Esevel platform.

• Step 5: Onboarding buddy reviews and rolls out to the remaining devices.

• Step 6: Onboarding buddy wraps up with a demo and handover.