FREQUENTLY ASKED QUESTIONS

Our primary communication channel is through the Esevel Platform by submitting a request or support ticket.

You can use the platform to:

✅ Submit hardware requests, referring to this Guide: Requesting the Product

✅ Ask questions/ raise issue/ inquiries subscription-related/ Platform issue or request support: referring to this Guide: Submit the Support Ticket

For any invoice-related matters, please contact our customer support team directly via email at: customersupport@esevel.com

Esevel Support team is available to assist from Monday to Friday, 9AM-6PM Singapore Time.

Our operations are closed on Weekends and Singapore Public Holidays. However, you can still leave us a message any time through our Customer Support email (customersupport@esevel.com). 

We seek your patience in expecting a delay in our response if you reach us outside of the stipulated business hours. We will respond to you as soon as we can. 

Esevel supports seamless employee onboarding and device procurement in 88 countries.

Our platform enables:

• Device procurement with automated provisioning.

• Secure off-boarding with remote device wiping and deprovisioning.

• Local storage or redeployment options.

We help you manage IT operations globally, all from one centralized platform.