ERASE DEVICE

Introduction

📌Recommended use case: 

Remote wipe a device to erase all data on it in the case where the device is stolen or missing. 

❗️Caution:
This action should be considered a last resort and must be performed carefully, as it may have irreversible effects.

📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

2. Your organization needs to be on the Secure or Complete Plan.

3. The device must be listed under "Managed Devices" and have an "Active" status.

4. The device needs to have the JumpCloud agent installed and be online i.e. connected to the Internet for the actions to execute successfully.

 📌Important Notes:

To Verify Lock Details

• Windows: Review device details shown at the top of the right side drawer.

• Mac: Input a 6-digit pin that is used later on by the device owner to unlock the device. Make sure to record this 6-digit pin and communicate this with the employee holding on to the device.

• Linux: Review device details shown at the top of the right side drawer.

• iOS: Review device details shown at the top of the right side drawer.

• Android: Review device details shown at the top of the right side drawer. 

📌What happens after submitting?

When connected to the Internet, the erasing takes place upon running of the erase command. This takes a few minutes to be completed. Similarly, device status will take 5-10 minutes to be updated.

Note: Device status takes 5-10 minutes of buffer time to be updated.