📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these actions.

2. Your organization needs to be on the Secure or Complete Plan.

3. The subscription fee for each employee will be automatically calculated based on the date the employee is added to the Esevel platform. This ensures accurate proration and billing aligned with the plan start date.

✅Next Step: 

Once the request submitted, initial status of the device will be “Pending Agent Installation” & user will be "Pending Activation"
To change both status to “Active,” please ensure the following steps are completed:

1. The employee has activated their JumpCloud account
   👉 Learn more about Activating a JumpCloud Account

2. The JumpCloud Agent has been installed on the device:
   👉 Installation Guide for Mac
   👉 Installation Guide for Windows

3. Update the serial number on the platform to ensure it matches the one registered in JumpCloud.

📌Additional Notes: 

1. Our standard processing lead time is 5–7 working days, including delivery within the capital city. For deliveries outside the capital city, additional time may be required depending on the area.

2. You will receive automatic email notifications for each order status, including tracking numbers and delivery information.

3. If you require device setup, please ensure that you’ve shared the playbook or setup instructions with us in advance. Our setup process is done remotely, and our team will reach out once the user has received the device.