Update User Permission Settings

By default, a JumpCloud user account bound to a device is only a standard user in a Mac or Windows device. When a user needs to install an application themselves, for example, via a ticket request, we can eleveate their account to an Administrator.

By following these steps below:

1. Navigate into Users under User Authentication in JumpCloud Admin Portal.

2. Select Details tab. Scroll down below until find Permisssion Settings.

3. Under Permisssion Setting, checklist the "Enable as Global Administrator/Sudo on all device associations".

4. Then click Save User.

5. User required to Restart the Windows or Mac device for the changes to take actions.

6. After restarted, user may try again reinstalling the application by themselves.