RAISING DISPOSAL REQUEST
This feature is available for the Support, Complete & Credit Plan
This feature is available for the Support, Complete & Credit Plan
📌Pre-Requisite
You need to be an IT/HR Admin to trigger these action.
Your organization needs to be on the Support or Complete Plan.
If you are on the Credits Plan, the request fee will be deducted from your credits balance.
Logistic fee will be charge separately (pick up)Â
📌You will have 2 options:
📌Additional Notes
Explanation of the 2 options:
1) Esevel retrieves, conducts factory reset and disposes the device: Esevel will assist in retrieving the device and dispose without the data erasure certificate.
2) Esevel retrieves, conducts factory reset, performs certified data erasure and disposes the device: Esevel will assist in retrieving the device and dispose with the data erasure certificate.
Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.
Delivery Timeline: Varies based on the delivery location.
If you’re under the Complete Subscription, once submitted, the asset will automatically move to your Unmanaged Device List and be marked as "Disposed".