RAISING STORE REQUEST

Introduction

When an employee offboards or a device needs to be returned, you can initiate a store request with Esevel to ensure secure handling and storage of your IT assets.

📌Pre-Requisite

1. You need to be an IT/HR Admin to trigger these action.

2. Your organization needs to be on the Support or Complete Plan.

3. If you are on the Credits Plan, the request fee will be deducted from your credits balance.

4. Logistic fee will be charge separately (pick up). 

📌You will have 2 options:

Option 1: Esevel Retrieves and Ships the Device Back to Your Company
Esevel will arrange to collect the device from the user’s location and ship it directly back to your company’s warehouse address. 

Option 2: Esevel Retrieves and Stores the Device in Esevel’s Warehouse
Esevel will collect the device from the user’s location and store it securely in our warehouse for future use, redeployment, or disposal.
Note: You will be entitled to 1 month of free storage. Additional charges will apply for any storage beyond this period.

📌Additional Notes

• Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.

• Delivery Timeline: Varies based on the delivery location.

• Monthly Reports: Our team will provide a monthly report on the status of your assets stored with Esevel.

• If you’re under the Complete Subscription, once submitted, the asset will automatically move to your Unmanaged Device List and be marked as "Warehouse" or "Stored".