USER ONBOARDING GUIDE

Introduction

📌 About Esevel

Esevel is your all-in-one IT partner for managing the entire device lifecycle. From global procurement to robust device security, we help safeguard your company’s data by enforcing security updates, detecting threats, and disabling access during offboarding.

Our solution is powered by JumpCloud, a leading provider in mobile device security and identity access management (IAM).

📌 Who is this guide for?

First-time users who will be onboarding with Esevel’s device management system.

📌 Pre-Requisite

Your company administrator must first create and enroll you with Esevel.

3) Install the MDM (JumpCloud) Agent on Your Device

• Look for email titled “Important Action Required: Download Agent”.

• Follow the instructions in the email.

• Please follow the step by step guide below: 

🛠 After Installation

1. Notify your Administrator to confirm onboarding.

2. Keep your device powered on for at least 30 minutes. Esevel will push security policies to your device.

3. Once confirmed, restart your device and log in using the password you set in Step 2.

❓Need Help?

• Contact your company administrator via Slack/Email. 

ℹ️ Additional Notes

• Company-owned devices: JumpCloud will bind your account to the device. Use your JumpCloud password to log in.

• BYOD or AD-joined devices: A new JumpCloud account will be created. You'll see two accounts on login:

  • New account → use JumpCloud password

  • Existing account → use existing local password