FREQUENTLY ASKED QUESTIONS

If you encounter any issue during the verification process, please reach us at customersupport@esevel.com with your registered email address.

Please reach us at customersupport@esevel.com. 

We will resend the link to you. Once you receive it, please access the link within 24 hours. If you do not receive the email, please check your SPAM folder as well.

1. Go to the top-right corner of the page.

2. Click on "Profile."

3. Update your details.

4. Click on "Update Details" to save the changes.

You are able to upload a maximum of 3 files with each file not exceeding 2MB in storage size.

1. Go to the top-right corner of the page.

2. Click on "Profile."

3. Click on "Change Password." on the bottom of the page.

4. Fill in your current password and create the new password.

5. Click on "Save Changes" to save the changes.

There could be a few reasons for this:

1. You did not fill in the serial number when creating a device record OR when bulk uploading devices.

2. If you purchased the device through our marketplace, please note that we do not have access to the serial numbers by default. The serial number will need to be entered manually by your organization’s admin once the device has been received.

You'll need to activate the country. Please follow the guide below: Country Selection