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Within the Esevel platform, there are 4 roles that you can assume depending on whether you are an admin or a user.
Owner: As the platform's primary administrator, the Owner holds the highest level of access. They have full control over all aspects of the platform, including device and user management, settings configuration, and access to sensitive data. The Owner can make critical decisions and manage all other roles. As an owner, you are usually the first person of contact with us while setting up the platform for your organisation.
IT Admin: The IT Admin role is responsible for managing the IT aspects of the platform. They have access to device management configurations, security settings, and can oversee the Inventory module. IT Admins play a crucial role in ensuring that actions and services related to the device are handled by them.
HR Admin: HR Admins have specific access related to personnel management on the platform. They can manage employee profiles, handle onboarding and offboarding requests, and have oversight of user-related data. This role handles all HR processes within the platform.
Employee: The Employee role represents standard users who access the platform mainly for IT support and equipment purchase. Employees can additionally access relevant information, such as devices and self-placed orders.
Things To Note
Things To Note
There can only be One Owner per organization.
Depending on your organization's needs, a single user can be assigned both IT and HR admin roles. This would give the user a combination of privileges held by both roles.
An employee has access to create an order only if the admin assigns a stipend for them.
An employee has access to Customer Support only if the organization is subscribed to a plan that supports this function.
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