LAST MILE SERVICES
This feature is available for the Credit, Support and Complete Plan
Embedded Files
Introduction
Introduction
There are 3 actions listed as last mile services: Store, Re-Deploy, and Dispose. In the event of device replacement for an employee or the need to retrieve a device from them, we offers these convenient services to ensure a seamless experience without any logistical concerns. We'll handle the entire process, leaving you free from worries about device management logistics.
📌Use cases:
📌Use cases:
Offboard the User with the Device
We assist in remotely or physically retrieving the device from the user upon departure.
Includes secure data wipe, return logistics, and confirmation of receipt.
Store the Device in Our Warehouse
After collection, devices can be stored securely in our facility.
Ideal for temporary holds before reassignment or for inventory management.
Transfer Device from Old Employee to New Employee
Devices are picked up from the offboarded employee, refurbished if needed, and delivered to the new joiner.
Includes reconfiguration, asset tagging, and user provisioning.
Device is Out of Lifecycle
For expired or obsolete hardware, we offer:
Certified recycling or disposal
E-waste documentation
Data destruction certificates
Offboard the Device Only (Not the User)
For cases where devices need to be removed or replaced without terminating the user (e.g., upgrades, break-fix swaps).
We handle pickup, reconfiguration, and/or disposal.
All services include the following:
Device Physical Check & Diagnose
Device Reformatting
Reporting
For disposal, we will provide a Data Erasure Certificate (optional)
In addition to the three main support options, we also provide the following additional services:
Device Setup
Warranty Assistance & Repair Handling
Loaner Device
📌Last Mile Services are part of your subscription. Please refer to the information below for details:
Support & Complete Plan: There is no service fee for these services; you will only be billed for logistics fees.
Credits Plan: Support will be deducted from your credits balance. For further information regarding the Credits Plans, please contact our team at customersupport@esevel.com.
Logistics fees will vary depending on the area, to see our Esevel Shipping Rates
Raising the Last Mile Service Request
Raising the Last Mile Service Request
Store
Request to store an assets at Esevel's Facility or Company's Facility.
You can follow the guide below to raise this request:
Redeployment
Request to redeploy an asset to a new employee / joiner.
You can follow the guide below to raise this request:
Disposal
Request to dispose an asset with or without a certified data wipe.
You can follow the guide below to raise this request:
Device Setup
Configuration and preparation of a device
You can follow the guide below to raise this request:
Warranty Claim or Repair Assistance
Support provided when a device is damaged or not functioning properly
You can follow the guide below to raise this request:
Loaner Device
Temporary device provided to an employee while their primary device is being repaired or replaced
You can follow the guide below to raise this request:
Page updated
Report abuse