MFA Login For JumpCloud User Portal

Multi-factor Authentication (MFA)

Multi-factor Authentication (MFA) helps secure access to the resources you use everyday by asking you to prove who you are with multiple factors. When MFA is enabled, you have to prove who you are with something you know, like a username and password, something you have, like a security key, and something you are, like a fingerprint.

When your IT Admin requires you to use MFA, you need to provide your username and password and an additional factor to log in. You may be required to use one or more of the following MFA Factors with your JumpCloud user account:

• Verification Code (TOTP) MFA

About Verification Code (TOTP) MFA

Verification Code (TOTP) MFA uses authentication codes called Time-based One Time Passwords (TOTP). These codes are generated from an authenticator application on a mobile phone or computer, like JumpCloud Protect, Google Authenticator, or Yubico Authenticator.

When you log in to a resource that’s guarded by TOTP MFA, you need to provide your username, password, and a TOTP code generated by the authenticator application on your phone or computer.

Using Verification Code (TOTP) MFA

Your IT Admin decides where you use TOTP MFA, but you may be asked to use TOTP MFA when you log in to the JumpCloud User Portal, RADIUS, and Mac, Linux, and Windows systems.
Note: For certain applications, the user will need to manually advance, or use the tab key, to enter the code digit by digit in the individual TOTP fields.