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Getting Started
Account Creation & Setup
Login to your Esevel Account
Set up your Country of Operation
User Roles and Permissions
Features by Role
Features by Package
Platform Guide - Subscriptions Plan
Admin Guide
Dashboard
Interpreting Dashboard Metrics
Inventory
Managed & Unmanaged Devices
Device Status Definitions
Adding a New Device
Adding a New Umanaged Device
Adding a New Managed Device
Last Mile Services
Raising Request: Store
Raising Request: Redeployment
Raising Request: Disposal
Raising Request: Device Setup
Raising Request: Warranty/Repair Assistance
Raising Request: Loaner Device
Device Security Actions
Action: Lock Device
Action: Erase Device
Action: Restart Device
Action: Shut Down Device
Action: Enable & Disable MFA Login
[Support Plan] Device Transformation Actions
Change the Ownership Action
Archive Action
Depreciation Report Action
Store Action
Redeployment Action
Disposal Action
[Secure & Complete Plan] Device Transformation Actions
Change the Ownership Action
Archive Action
Depreciation Report Action
Store Action
Redeployment Action
Disposal Action
Updating Device Records
Re-Assigning Existing Device
Re-Assigning Managed Device
Re-Assigning Unmanaged Device
Team
Managed & Unmanaged Employees
Employee Status Definitions
Adding New Employee
Adding Umanaged Employee
Adding Managed Employee
[Support Plan] Creating Onboarding Request
Onboarding - Use the onboarding module
Onboarding - Add the employee and assign an existing device
Onboarding - Add an employee and order the device through Marketplace
[Secure & Complete Plan] Creating Onboarding Request
Onboarding - Use the onboarding module
Onboarding - Add an employee & assign a device
Onboarding - Add an employee and order the device through Marketplace
[Support Plan] Creating Offboarding Request
Offboarding - Change the Ownership Action
Offboarding - Archive
Offboarding - Store & Warehouse
Offboarding - Disposal
Offboarding - Redeployment
Offboarding - Without Asset
[Secure & Complete] Creating Offboarding Request
Offboarding - Change the Ownership Action
Offboarding - Archive
Offboarding - Store & Warehouse
Offboarding - Disposal
Offboarding - Redeployment
Offboarding - Without Asset
Support
Raise the ticket for Employee
Raise the ticket for Yourself
Raise the ticket from Slack Workspace
Applications
Add An Application
Remove An Application
Insights Studio
Create a Report
Report Actions
Webstore
Customised Hardware Package
Creating Catalogue
Place the Order
Track the Order Status
Requesting Device Not Listed on Esevel Marketplace
Bulk Order Request
Settings
Connect Hub
How to Generate a BambooHR API Key for Integration
How to Connect GWorkspace to the Platform
How to Connect Entra ID with the Esevel Platform
Setting up a Connection in BambooHR
Setting up a Connection in Google Workspace
Viewing a connection in Connect Hub
Initiating manual sync runs in Connect Hub
Admin User
Notification Settings
Enable & Disable Notifications
Update Recipients of Notification
Country Selection
Device Custom Fields
Device Settings
Device Agent Setup
Stipend Settings
Understanding Stipends
Slack Integration
Slack Integration - Support Module
Slack Integration - Setting Module
Transfer the Ownership
Sign In Options
Billing Entities
Two-Factor Authentication
Employee Guide
Dashboard
My Inventory
Raise a Support Ticket
Two-Factor Authentication
Webstore
Place Order from a Hardware Package
Place Order from the Catalog
Track the Order Status
Platform Guide - Free Plan
Admin Guide
Dashboard
Interpreting Dashboard Metrics
Inventory
Device Status Definitions
Adding a New Device
Device Transformation Actions
Change the Ownership Action
Archive Action
Depreciation Report Action
Store Action
Redeployment Action
Disposal Action
Team
Employee Status Definitions
Understanding Stipends
Adding Employee
Support
Raise the ticket for Employee
Raise the ticket for Yourself
Raise the ticket from Slack Workspace
Webstore
Creating Catalogue
Place the Order
Track the Order Status
Requesting Device Not Listed on Esevel Marketplace
Bulk Order Request
Settings
Admin User
Notification Settings
Update Recipients of Notification
Enable & Disable Notifications
Country Selection
Device Settings
Stipend Settings
Slack Integration
Slack Integration - Support Module
Slack Integration - Setting Module
Transfer the Ownership
Billing Entities
Two-Factor Authentication
Sign In Options
Employee Guide
Dashboard
My Inventory
Raise a Support Ticket
Two-Factor Authentication
Webstore
Track the Order Status
MDM Onboarding
Admin Guide
Users & Devices Onboarding
Verify Onboarding Completion
Add devices to Apple Business Manager
Employee Guide
Activating Esevel User Account
Activating Jumpcloud User Account
Windows MDM Enrollment
MacOS MDM Enrollment
Manual MacOS MDM Enrollment
Enrollment via ABM [Automated Device Enrollment]
FAQ
Bitdefender GravityZone Business Enterprise (EDR) Onboarding
Pre-Implementation Checklist
Windows Autopilot Enrollment
Device Management
Get Started: User Portal
Change Your User Portal Password
Reset Passwords
Add an SSH Key to an Account
Supported Web Browsers
Get Started: Jumpcloud Agent
Add the JumpCloud Agent to an Allow List
JumpCloud Agent Compatibility, System Requirements, and Impacts
JumpCloud Agent Networking and Port Requirements
JumpCloud Agent Support for On-Premise Active Directory and Azure Active Di
Get Started: JumpCloud Password Manager
Enroll in JumpCloud Password Manager: End User
Importing Data into JumpCloud Password Manager
Adding a New Password
Adding a Payment Card
Adding a Secure Note
Adding a 2FA code
Adding an ID Card
Adding an Identity information
JumpCloud Password Manager Desktop App Overview
Get Started: Policy Group Template Gallery
Light Security Policy Groups
Standard Security Policy Groups
Enhanced Security Policy Groups
Get Started: Jumpcloud MFA
JumpCloud Protect for End Users
MFA Enrollment For JumpCloud User Portal
MFA Login For JumpCloud User Portal
MFA For Devices Using JumpCloud Protect
Get Started: SSO Applications
IdP - Initiated
SP - Initiated
Prepare Now for End of Support
Naming Conventions for Users
Change Windows Username
Configure Automated Device Enrollment
Grant Full Disk Access Permissions to the Agent for macOS
Understand the Difference Between the Google Workspace Integration and SAML
Create MacOS Patch Policy
Create a Windows Patch Policy
Understanding MacOS Alerts
Create a Linux Patch Policy
Uninstall the JumpCloud Agent
Google Workspace Integration Overview
Microsoft 365 Directory Integration Overview
Get Started: Remote Assist
Google Workspace Directory Sync
Sync User Attributes with Google Workspace
FAQ: Google Workspace Directory Integration
Grant Screen Recording and Accessibility Permissions for the Remote Assist
FAQ: JumpCloud Password Manager
FAQs on how to properly manage your JumpCloud password
FAQs on BYOD Windows Device
FAQs on BYOD Mac device
FAQs on BYOD Android device
FAQs on BYOD IOS device
Operating System
Windows
How to factory reset a Windows computer
How to setup a Windows Laptop
For Windows 10
For Windows 11
For Windows 11 with Microsoft Account
How to create a User Account in Windows
How to uninstall McAfee Software from a Windows Laptop
How to configure Basic Security Hardening in a Windows Laptop
Mac OS
How to downgrade or upgrade Mac Operating System
How to setup a MacBook computer
How to setup a MacBook computer
How to setup a MacBook (MacOS Sonoma) computer
How to create a User Account in Mac
How to configure basic Security Hardening in MacBook computer
Standard Applications
Google Chrome
Slack
Zoom
Foxit Reader
7Zip
Bitdefender
How to Install Bitdefender Antivirus in a Windows Laptop
How to Install and activate Bitdefender Antivirus in a MacBook
HelpDesk
HelpDesk installation Guide for Windows
HelpDesk installation Guide for MacBook
Client Applications
SOTI MobiControl
How to install and configure SOTI MobiControl Agent in a MacBook
How to install and configure SOTI MobiControl Agent in a Windows Laptop
Crowdstrike Falcon
How to install and activate Crowdstrike Falcon Antivirus in a MacBook
How to install and activate Crowdstrike Falcon Antivirus in a Windows Lapto
Postman
Intune
Intune Enrollment during OOBE
Extracting Device Hash (Manual)
Intune Enrollment
Understanding JumpCloud Device Wipe Actions
Update Admin Privileges for JumpCloud User Account
Troubleshooting Guide
Windows OS
External Monitor Issues
No Internet Connection
Meetings (Mic & Camera) not working
Speed & Performance (The "My Computer is Slow" Guide)
Mac OS
External Monitor Issues
No Internet Connection
Meetings (Mic & Camera) not working
Speed & Performance (The "My Computer is Slow" Guide)
Jumpcloud Related KB's
Setting Up and Using Your Mac with JumpCloud
macOS Updates and Restart Notifications
Frequently Asked Questions
General
Orders
Delivery
Esevel Platform
Billing
Credit Limit & Billing Guide For Hardware Purchases
Last Mile Services
Subscriptions Plans
Offboarding
IT Internal
Jumpcloud Related KB's
Setting Up and Using Your Mac with JumpCloud
macOS Updates and Restart Notifications
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