FAQs on BYOD Mac Device

Yes, can be done to both platforms. 

Yes, can be done to both platforms.

Yes, can be done to both platforms.

Yes, can be done to both platforms but it is not recommended for BYOD devices because it will delete the entire OS and user data. To properly offboard a BYOD device, see the next sections.

Yes, can be done. If you don't have access to the JumpCloud Admin Portal, please raise your request to Esevel IT Support via the Esevel platform.

Yes, can be done through JumpCloud Admin Portal. If you don't have access to the JumpCloud Admin Portal, please raise your request to Esevel IT Support via the Esevel platform.

To Offboard a BYOD device, IT Admin will perform these steps via JumpCloud Admin Portal:

Note: If you don't have access to the JumpCloud Admin Portal, please raise your request to Esevel IT Support via the Esevel platform.

1. Unbind the User: In the JC Admin Portal, unbind the user from the device.

2. Send Delete User Command:

   • Access the device insights to find the exact “username” of the device.

   • Send the "Mac - Delete Selected User Account" command to the device, ensuring the command is modified with the correct “username”.

3. Delete JumpCloud Agent: Once the JC user account has been successfully deleted, remove the JC agent from the device via the JC Admin Portal.