RE-ASSIGNING MANAGED DEVICE

This feature is available for the Secure and Complete Plan

📌 Pre-Requisite

You need to be an IT/HR admin to trigger these actions.
Your organization needs to be on the Secure or Complete plan.
All these devices will be under "Unmanaged" devices & "Unassigned" status.
Please ensure that you have added the new employee
👉 Adding Unmanaged Employee.
👉 Adding Managed Employee.

To re-assign the device you may choose "Actions" and choose "Assign to the new employee" or follow the guide below:

📌 Assignment method explanation:

My organization will retrieve and deliver the device to the selected employee:
We will not take any action for this option.
I need help with retrieval and delivery of the device to the selected employee:
We will assist you by picking up the device from the old location and delivering it to the new user. A shipping fee will be applied.

📌 To Change to Managed Device

If you’re under the Complete Subscription, once submitted, the asset will automatically move to your Unmanaged Device List and be marked as "Active".
Click the "Pencil Button".
Scroll down and choose "Yes".

Once a submitted, the initial status will be “Pending Agent Installation.”
To change the status to “Active,” please ensure the following steps are completed:

The employee has activated their JumpCloud account
👉 Learn more about Activating a JumpCloud Account.
The JumpCloud Agent has been installed on the device:
👉 Installation Guide for Mac: [Manual Installation] or [Enrollment via ABM].
👉 Installation Guide for Windows.
Update the serial number on the platform to ensure it matches the one registered in JumpCloud.

📌 Additional Notes:

Once the request has been completed, the status of the device on your dashboard will be marked as "Active." and assigned to the new user.

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