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  • Home
  • Getting Started
    • Account Creation & Setup
      • Login to your Esevel Account
      • Setting Up The Platform
    • Set up your Country of Operation
    • User Roles and Permissions
      • Features by Role
    • Exploring Core Package
      • Features by Package
    • Activating Jumpcloud User Account
    • Installing Jumpcloud Agent
      • Installing Jumpcloud Agent - Mac OS
      • Installing Jumpcloud Agent - Windows
  • Knowledge Base
    • Admin Role Guidelines
      • Dashboard
        • Interpreting Dashboard Metrics
      • Inventory
        • Managed & Unmanaged Devices
        • Adding a New Device
          • Adding a New Umanaged Device
          • Adding a New Managed Device
        • Device Status Definitions
        • Last Mile Services
          • Raising Request: Store
          • Raising Request: Redeployment
          • Raising Request: Disposal
          • Device Setup
          • Warranty Claim & Repair Handling Assistance
          • Loaner Device
        • Device Security Actions
        • Device Transformation Actions
          • Change the Ownership Action
          • Archive Action
          • Depreciation Reports Action
          • Store Action
          • Redeploy Action
          • Dispose Action
        • Updating Device Records
        • Re-assigning the Existing Device
          • Re-Assigning the Managed Device
          • Re-Assigning the Unmanaged Device
      • Team
        • Managed & Unmanaged Employees
        • Employee Status Definitions
        • Understanding Stipends
        • Adding New Employee
          • Adding Umanaged Employee
          • Adding Managed Employee
        • Update The Employee’s Access Role
        • [Support Plan] Creating Onboarding Request
          • Onboarding - Add an employee & assign a device
          • Onboarding - Add an employee and order the device through Esevel's Marketpl
          • Onboarding - Use the onboarding module
        • [Secure & Complete Plan] Creating Onboarding Request
          • Onboarding - Add an employee & assign a device
          • Onboarding - Add an employee and order the device through Esevel's Marketpl
          • Onboarding - Use the onboarding module
        • [Support Plan] Creating Offboarding Request
          • Offboarding - Change the Ownership Action
          • Offboarding - Archive
          • Offboarding - Store & Warehouse
          • Offboarding - Disposal
          • Offboarding - Redeployment
          • Offboarding - Without Asset
        • [Secure & Complete] Creating Offboarding Request
          • Offboarding - Change the Ownership Action
          • Offboarding - Archive
          • Offboarding - Store & Warehouse
          • Offboarding - Disposal
          • Offboarding - Redeployment
          • Offboarding - Without Asset
      • Support
        • Raise the ticket for Employee
        • Raise the ticket for Yourself
        • Raise the ticket from Slack Workspace
        • Contacting Support
        • Support Eligibility
      • Applications
        • Add An Application
        • Remove An Application
      • Webstore
        • Creating Catalogue
        • Place the order
        • Track the Order Status
        • Requesting Device Not Listed on Esevel Marketplace
      • Invoice
      • Settings
        • Admin User
        • Country Selection
        • Device Settings
        • Stipend Settings
        • Slack Integration
          • Slack Integration - Support Module
          • Slack Integration - Settings Module
        • Transfer the Ownership
        • Two-Factor Authentication
    • Employee Role Guidelines
      • Dashboard
      • My Inventory
      • Raise a Support Ticket
      • Two-Factor Authentication
      • Webstore
        • Track the Order
  • Device Management
    • Get Started: User Portal
    • Set up Authenticator App for User Account
    • Change Your User Portal Password
    • Reset Passwords
    • Add an SSH Key to an Account
    • MFA for Users
    • Install the JumpCloud Agent from the User Portal
    • JumpCloud Protect for End Users
    • Supported Web Browsers
    • JumpCloud Agent Compatibility, System Requirements, and Impacts
    • Get Started: Applications (SAML SSO)
    • Enroll in JumpCloud Password Manager: End User
    • Policy Group Template Gallery
    • Prepare Now for End of Support
    • JumpCloud Agent Networking and Port Requirements
    • Add the JumpCloud Agent to an Allow List
    • Naming Conventions for Users
    • JumpCloud Agent Support for On-Premise Active Directory and Azure Active Di
    • Change Windows Username
    • Configure Automated Device Enrollment
    • Grant Full Disk Access Permissions to the Agent for macOS
    • Understand the Difference Between the Google Workspace Integration and SAML
    • Create MacOS Patch Policy
    • Create a Windows Patch Policy
    • Understanding MacOS Alerts
    • Create a Linux Patch Policy
    • Uninstall the JumpCloud Agent
    • Google Workspace Integration Overview
    • Microsoft 365 Directory Integration Overview
    • Get Started: Remote Assist
    • Google Workspace Directory Sync
    • Sync User Attributes with Google Workspace
    • FAQ: Google Workspace Directory Integration
    • Grant Screen Recording and Accessibility Permissions for the Remote Assist
    • Get Started: JumpCloud Password Manager
    • JumpCloud Password Manager Desktop App
    • JumpCloud Password Manager Import Tool
    • FAQ: JumpCloud Password Manager
    • FAQs on how to properly manage your JumpCloud password
    • FAQs on BYOD Windows Device
    • FAQs on BYOD Mac device
    • FAQs on BYOD Android device
    • FAQs on BYOD IOS device
    • JumpCloud Policy Group Details
    • Operating System
      • Windows
        • How to factory reset a Windows 10 computer
        • How to setup a Windows Laptop
          • For Windows 10
          • For Windows 11
        • How to create a User Account in Windows
        • How to uninstall McAfee Software from a Windows Laptop
        • How to configure Basic Security Hardening in a Windows Laptop
      • Mac OS
        • How to downgrade or upgrade Mac Operating System
        • How to setup a MacBook computer
          • How to setup a MacBook computer
          • How to setup a MacBook (MacOS Sonoma) computer
        • How to create a User Account in Mac
        • How to configure basic Security Hardening in MacBook computer
    • Standard Applications
      • Google Chrome
      • Slack
      • Zoom
      • Foxit Reader
      • 7Zip
      • Bitdefender
        • How to install and activate Bitdefender Antivirus in a MacBook
        • How to install Bitdefender Antivirus in a Windows Laptop
      • HelpDesk
        • HelpDesk installation Guide for Windows
        • HelpDesk installation Guide for MacBook
    • Client Applications
      • SOTI MobiControl
        • How to install and configure SOTI MobiControl Agent in a MacBook
        • How to install and configure SOTI MobiControl Agent in a Windows Laptop
      • Crowdstrike Falcon
        • How to install and activate Crowdstrike Falcon Antivirus in a MacBook
        • How to install and activate Crowdstrike Falcon Antivirus in a Windows Lapto
      • Postman
      • Intune Enrollment
      • Jamf Enrollment
    • Understanding JumpCloud Device Wipe Actions
  • Troubleshooting Guide
  • Frequently Asked Questions
    • General
    • Orders
    • Delivery
    • Esevel Platform
    • Device Management & Setup
      • Jumpcloud Installation (Mac)
      • Jumpcloud Installation (Windows)
      • Remote Device Setup
    • Billing
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