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Getting Started
Account Creation & Setup
Login to your Esevel Account
Set up your Country of Operation
User Roles and Permissions
Features by Role
Exploring Core Package
Features by Package
Employee MDM Onboarding Guide
Activating Esevel User Account
Activating Jumpcloud Account on Your Device
[Windows Users] Activate & Install Jumpcloud on Your Device
[Macbook Users] Activate & Install Jumpcloud on Your Device
Help Center - Subscriptions Plan
Admin Role Guidelines
Dashboard
Interpreting Dashboard Metrics
Inventory
Managed & Unmanaged Devices
Device Status Definitions
Adding a New Device
Adding a New Umanaged Device
Adding a New Managed Device
Last Mile Services
Raising Request: Store
Raising Request: Redeployment
Raising Request: Disposal
Raising Request: Device Setup
Raising Request: Warranty/Repair Assistance
Raising Request: Loaner Device
Device Security Actions
Action: Lock Device
Action: Erase Device
Action: Restart Device
Action: Shut Down Device
Action: Enable & Disable MFA Login
Device Transformation Actions
Change the Ownership Action
Archive Action
Depreciation Reports Action
Store Action
Redeployment Action
Disposal Action
Updating Device Records
Re-Assigning Existing Device
Re-Assigning Managed Device
Re-Assigning Unmanaged Device
Team
Managed & Unmanaged Employees
Employee Status Definitions
Understanding Stipends
Adding New Employee
Adding Umanaged Employee
Adding Managed Employee
Update The Employee’s Access Role
[Support Plan] Creating Onboarding Request
Onboarding - Use the onboarding module
Onboarding - Add the employee and assign an existing device
Onboarding - Add an employee and order the device through Esevel's Marketpl
[Secure & Complete Plan] Creating Onboarding Request
Onboarding - Use the onboarding module
Onboarding - Add an employee & assign a device
Onboarding - Add an employee and order the device through Esevel's Marketpl
[Support Plan] Creating Offboarding Request
Offboarding - Change the Ownership Action
Offboarding - Archive
Offboarding - Store & Warehouse
Offboarding - Disposal
Offboarding - Redeployment
Offboarding - Without Asset
[Secure & Complete] Creating Offboarding Request
Offboarding - Change the Ownership Action
Offboarding - Archive
Offboarding - Store & Warehouse
Offboarding - Disposal
Offboarding - Redeployment
Offboarding - Without Asset
Support
Raise the ticket for Employee
Raise the ticket for Yourself
Raise the ticket from Slack Workspace
Applications
Add An Application
Remove An Application
Webstore
Creating Catalogue
Place the order
Track the Order Status
Requesting Device Not Listed on Esevel Marketplace
Invoice
Settings
Admin User
Country Selection
Device Settings
Stipend Settings
Slack Integration
Slack Integration - Support Module
Slack Integration - Settings Module
Transfer the Ownership
Two-Factor Authentication
Connect Hub
How to Generate a BambooHR API Key for Integration
How to Connect GWorkspace to the Platform
How to Connect Entra ID with the Esevel Platform
Setting up a Connection in Connect Hub
Viewing a connection in Connect Hub
Initiating manual sync runs in Connect Hub
Employee Role Guidelines
Dashboard
My Inventory
Raise a Support Ticket
Two-Factor Authentication
Webstore
Track the Order
Device Management
Get Started: User Portal
Set up Authenticator App for User Account
Change Your User Portal Password
Reset Passwords
Add an SSH Key to an Account
MFA for Users
Install the JumpCloud Agent from the User Portal
JumpCloud Protect for End Users
Supported Web Browsers
JumpCloud Agent Compatibility, System Requirements, and Impacts
Get Started: Applications (SAML SSO)
Enroll in JumpCloud Password Manager: End User
Policy Group Template Gallery
Prepare Now for End of Support
JumpCloud Agent Networking and Port Requirements
Add the JumpCloud Agent to an Allow List
Naming Conventions for Users
JumpCloud Agent Support for On-Premise Active Directory and Azure Active Di
Change Windows Username
Configure Automated Device Enrollment
Grant Full Disk Access Permissions to the Agent for macOS
Understand the Difference Between the Google Workspace Integration and SAML
Create MacOS Patch Policy
Create a Windows Patch Policy
Understanding MacOS Alerts
Create a Linux Patch Policy
Uninstall the JumpCloud Agent
Google Workspace Integration Overview
Microsoft 365 Directory Integration Overview
Get Started: Remote Assist
Google Workspace Directory Sync
Sync User Attributes with Google Workspace
FAQ: Google Workspace Directory Integration
Grant Screen Recording and Accessibility Permissions for the Remote Assist
Get Started: JumpCloud Password Manager
JumpCloud Password Manager Desktop App
JumpCloud Password Manager Import Tool
FAQ: JumpCloud Password Manager
FAQs on how to properly manage your JumpCloud password
FAQs on BYOD Windows Device
FAQs on BYOD Mac device
FAQs on BYOD Android device
FAQs on BYOD IOS device
JumpCloud Policy Group Details
Operating System
Windows
How to factory reset a Windows computer
How to setup a Windows Laptop
For Windows 10
For Windows 11
How to create a User Account in Windows
How to uninstall McAfee Software from a Windows Laptop
How to configure Basic Security Hardening in a Windows Laptop
Mac OS
How to downgrade or upgrade Mac Operating System
How to setup a MacBook computer
How to setup a MacBook computer
How to setup a MacBook (MacOS Sonoma) computer
How to create a User Account in Mac
How to configure basic Security Hardening in MacBook computer
Standard Applications
Google Chrome
Slack
Zoom
Foxit Reader
7Zip
Bitdefender
How to install and activate Bitdefender Antivirus in a MacBook
How to install Bitdefender Antivirus in a Windows Laptop
HelpDesk
HelpDesk installation Guide for Windows
HelpDesk installation Guide for MacBook
Client Applications
SOTI MobiControl
How to install and configure SOTI MobiControl Agent in a MacBook
How to install and configure SOTI MobiControl Agent in a Windows Laptop
Crowdstrike Falcon
How to install and activate Crowdstrike Falcon Antivirus in a MacBook
How to install and activate Crowdstrike Falcon Antivirus in a Windows Lapto
Postman
Intune Enrollment
Jamf Enrollment
Understanding JumpCloud Device Wipe Actions
Update Admin Privileges for JumpCloud User Account
Troubleshooting Guide
Frequently Asked Questions
General
Orders
Delivery
Esevel Platform
Billing
Credit Limit & Billing Guide For Hardware Purchases
Support Request
Subscriptions Plans
How to setup a Windows Laptop
How to setup a Windows Laptop
Windows 10
Windows 11
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