RAISING REDEPLOYMENT REQUEST

Introduction

Reassigning a returned device (like a laptop or phone) to a new user, after it's been cleaned, updated, and prepared.

📌 Pre-Requisite

• You need to be an IT/HR Admin to trigger these action.

• Your organization needs to be on the Support or Complete Plan.

• If you are on the Credits Plan, the request fee will be deducted from your credits balance.

• Logistic fee will be charge separately (pick up & delivery).

• Please ensure that you have added the new employee.
  👉 Adding Unmanaged Employee.

👉 Adding Managed Employee.

📌 There are two methods to redeploy a device:

Method 1: Redeploy from Esevel’s Warehouse
Esevel will prepare and ship the device directly from our warehouse to the new user.

Method 2: Redeploy from Old User to New User
Esevel will collect the device from the old user, perform necessary servicing (if needed), and deliver it to the new user.

📌 Additional Notes

• Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.

• Delivery Timeline: Varies based on the delivery location.

• Once the request has been completed, the status of the device on your dashboard will be marked as "Active." and assigned to the new user.