RAISING RESALE REQUEST

Introduction

Device disposal is the process of safely and securely getting rid of IT equipment that is no longer needed, functional, or has reached the end of its lifecycle.

📌 Pre-Requisite

• You need to be an IT/HR Admin to trigger these action.

• Your organization needs to be on the Support or Complete Plan.

• If you are on the Credits Plan, the request fee will be deducted from your credits balance.

• Logistic fee will be charge separately (pick up) 

• Please raise the request using: Raising Request: Disposal.

📌 You will have 2 options:

Method 1: Resale from the old user
Esevel will arrange to collect the device directly from the old user’s location and handle secure disposal.

Method 2: Resale of device stored in Esevel’s warehouse
Esevel will dispose of a device that is already stored in our warehouse.

📌 Additional Notes

• Explanation of the 2 options:
  1) Esevel retrieves, conducts factory reset and resale the device: Esevel will assist in retrieving the device and resale without the data erasure certificate.
  2) Esevel retrieves, conducts factory reset, performs certified data erasure and resale the device: Esevel will assist in retrieving the device and dispose with the data erasure certificate.

• Internal Processing Time: 2-3 working days for diagnosis, device reformatting, and reporting.

• Delivery Timeline: Varies based on the delivery location.

• If you’re under the Complete Subscription, once submitted, the asset will automatically move to your Unmanaged Device List and be marked as "Disposed".