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The employee has installed the agent on their device. Why is the status still showing as "Pending Installation"?
The employee has installed the agent on their device. Why is the status still showing as "Pending Installation"?
This may happen if the Serial Number registered on the platform does not match the Serial Number of the device where the agent was installed.
👉 Please check that the Serial Number entered on the platform is the same as the one used during the JumpCloud agent installation. If they don’t match, the system will not be able to recognize the device as managed, and the status will remain as "Pending Installation."
Note: You can update the Serial Number in the Team > Managed Devices section by clicking the edit (pencil) icon.Â
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