RAISING DEVICE SETUP REQUEST

This feature is available for the Credit, Support and Complete Plan

Introduction

Device setup refers to the configuration and preparation of a device (e.g., laptops and MacBooks) to ensure it is ready for use by the end user. At Esevel, we offer Remote Setup, which means the device will be shipped directly to your employee. Once received, our team will contact the employee separately to complete the setup process remotely.

📌 Pre-Requisite

Your organization needs to be on the Support, Secure Complete Plan.
You need to be an IT/HR Admin to trigger these action.
If you are on the Support, Secure, and Complete Plan, there will be no setup fee.
If you are on the Credits Plan, the setup fee will be deducted from your credits balance.
Please make sure to share the Setup Guide/Playbook with us in advance. Our team will need 2-3 working days for testing before we can apply the setup to the employee's device.

📌 There are 2 methods way to raising this request:

Method 1: If you place the order through the Esevel marketplace

Method 2: If you raising onboarding request

Method 1: If you place the order through the Esevel marketplace

1) Follow the guide to place the order below

Place the Order

2) Select "Proceed with Service" on this page.

3) Once the order is placed, please expect to receive another email from our team regarding the device setup and instructions. Our team will provide instructions or support for installation.

Method 2: If you raising Onboarding Request

1) Please follow the guide below to place your order based on your current subscriptions:

👉 Support Plan: Raising Onboarding Request.

👉 Secure & Complete Plan: Raising Onboarding Request.

2) Select "Yes" on this page.