Get Started: User Portal

Your JumpCloud User Portal is where you’ll go to access the apps you use as part of your job, and to manage your personal information. If your company has integrated any of your employee benefit apps with JumpCloud, you can access some, or all of your JumpCloud managed resources too.

Logging into the User Portal

To log into your JumpCloud account:

Using a supported Web browser, go to: https://console.jumpcloud.com/login.
If you’re viewing the Administrator Portal Login, click User Portal Login in the top left of the page.
Enter your company email address and click Continue.
On the next screen, enter your password and click Login.

What do I do if I’m prompted to set up Multi-factor Authentication?

Your IT admin may have required you to set up Multi-factor Authentication (MFA) for your account. See Set Up Authenticator App for Your User Account to learn more.
After you set up MFA for your account, you’ll enter your TOTP token after you enter your email address and password when you log into your User Portal.

Trouble logging in?

If you can’t remember your password, click Reset User Password. See Change Your User Portal Password to learn more.
If your account gets locked after too many failed attempts to log in, contact your admin.

Managing the User Portal

There are three main sections in your User Portal:

Applications
Profile
Security

You also have a JumpCloud Account menu that you can use to log out of your account. Access your JumpCloud Account menu by clicking your initials in the top right of your User Portal.

Managing Your Applications

The Applications section contains all the applications you have connected. Your admin may have provided additional information about some of your apps. In this case, a details link appears on the app.

To launch an SSO app from the user portal:

From the left-hand navigation menu, click Applications.
Click an app icon to launch it from JumpCloud.

Note: Your organization may require you to use MFA when you access an application even if you used MFA to log into the User Portal. In this case when you click on an application, you’re directed to a new tab where you provide MFA. If it’s successful, you gain access to the application. If it’s denied, try again or contact your IT administrator for help.

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Managing Your Profile

Your JumpCloud profile includes the following sections:

Profile Details
Personal Information
Employment Information

To update your profile information:

Click in a field to edit its value. You can update anything in your profile except your company email. If you’re unable to edit your profile information, it’s likely that your admin has disabled your ability to modify your profile from the User Portal.

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Managing Security

With JumpCloud account security, you can reset your password, set up MFA, manage SSH keys, download the JumpCloud Agent, and generate a key.

Your JumpCloud security includes the following sections:

Password – See Reset Passwords to learn more.
SSH Keys – See Add an SSH Key to an Account to learn more.
Multi-factor Authentication – See MFA for Users to learn more.
JumpCloud Device Enrollment – See Install the JumpCloud Agent from the User Portal to learn more.

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